Having won multiple awards for its work in Africa in 2013, DHL Express has once again been recognised for various achievements in the region, highlighting its continued investment and commitment to developing and improving customer service and human talent across the continent.
Since January 2014 the logistics company has received 11 global awards, including Stevie and Jobberman.com awards, which recognise achievements in staff excellence, customer service, service delivery and HR management, to name a few.
According to Charles Brewer, managing director of DHL Express sub-Saharan Africa, these awards highlight how the company is consistently able to unlock human capital potential, and marry these talents with innovative industry solutions which ultimately improve the level of customer service in sub-Saharan Africa.
He says these awards draw attention to the calibre of talent available on the continent, as well as the importance of continually developing employees’ talent and engagement levels. “If developed and managed correctly, these engagement levels can result in employees offering exceptional service to clients.
“According to a recently published survey conducted by Emergence Growth, employee engagement in sub-Saharan Africa is higher than in all other global regions measured, and as many as 72% of employees in the region are considered ‘engaged’.
“According to the study, an engaged employee is considered one that is fully absorbed in their work, intellectually involved and thus motivated to do their best work for the company. We ensure that talent and employee development plays an integral role in our ongoing strategy, as valuable and engaged staff will ensure a successful and profitable business.”
The awards won in 2014 thus far include Jobberman.com’s 100 best places to work in Nigeria, a gold Stevie Award for sales turnaround of the year, a silver Stevie Award for customer service training team of the year, two bronze Stevie Awards in the insurance and customs category, two PMR Africa Awards (gold and diamond) in Namibia, two PMR Africa Awards (gold and silver) in South Africa and two PMR Africa Awards in Kenya.
Brewer says these awards are testament to the company’s vision, passion and attitude. “There is a healthy mix of recognition ranging from customer service to motivated employees – both of which form part of our four pillars, which are motivated people, great service quality, loyal customers and a profitable network,” he says.
“We truly value external recognition and believe that it affirms our position as the international specialists in Africa. With our continued investment and expansion planned across Africa, we are confident that 2014 will be another great year for us – 36 years and counting in Africa and we’re showing no signs of slowing down,” concludes Brewer.