Tips to help get your e-commerce customer service in top shape Published by Karla Fanelli on 6 November 2017 For e-commerce companies, great customer service can be the single decisive driver on the path to growth and success.
DHL Express highlights importance of managing customer experiences to stay ahead of competition Published by Staff Writer on 16 October 2017 ‘Customers want choice and convenience, and if a solution is pushed back on them, it may lead to frustration and dissatisfaction.’
Customer satisfaction is more important than ever during the festive season Published by Staff Writer on 29 November 2016 During the festive season, a company’s top priority is to make sure that its platforms are effectively managed and prepared to deal with an increased influx of customers.
Customer Service Week highlights the importance of customer service for African businesses Published by Staff Writer on 7 October 2016 Forrester has found that 39% of customers tell their friends and families about bad customer experiences.
Using customer service as a differentiator in today’s challenging environment Published by Staff Writer on 22 March 2016 “In an environment where alternatives are rife, customer experience is rapidly becoming one of the most important elements of a business’s success.”
