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DHL Express has been certified as a Top Employer in Africa for the fourth consecutive year, at the prestigious Top Employer Africa certification ceremony, held at Sandton Convention Centre in Johannesburg on Thursday, 12 October 2017.
Hennie Heymans, CEO, DHL Express Sub-Saharan Africa, explains that this is the fourth consecutive year that DHL has been awarded this honour by the Top Employers Institute. “DHL Express values its employees and strives to make the company a rewarding place to work at. We are proud to have that fact affirmed by Top Employers Institute.”
This year, DHL was the only company to be certified as a Top Employer in 18 markets in Africa, including Angola, Botswana, Cameroon, Cote d’Ivoire, Ethiopia, Gambia, Ghana, Kenya, Madagascar, Mauritius, Mozambique, Morocco, Nigeria, Namibia, South Africa, Senegal, Uganda and Zambia.
“DHL has cultivated an insanely customer-centric culture across the entire organisation, which we see as a critical component of our success. Maintaining this culture across the world has relied heavily on our effective employee engagement programmes,” said Heymans.
“It therefore goes without saying that employee motivation and development are important areas of focus for us. We are committed to having a team of high performers who operate in a high-performance culture that promotes and drives leadership diversity.”
According to Heymans, DHL’s use of employee initiatives and programmes, including the company’s Certified International Specialist (CIS) cultural change programme has helped to unlock the potential of the company’s employees across sub-Saharan Africa. “This year, we have placed greater emphasis on up-skilling and empowering middle-managers and supervisors as this rung of leadership is pivotal to the leading and executing of our growth aspirations in the years to come. As we continue to grow, we need every person in the business to understand their role and how to execute it efficiently. After all, the role of supervisors and middle-managers is to build trust and inspire great performance.”
DHL also recently completed the annual Employee Opinion Survey, which provides a platform for personnel to convey their thoughts and sentiments about the company anonymously. “This is an important tool in helping us identify what we are doing well, as well as areas that require improvement,” added Heymans.
In addition, our Employee of the Quarter and Employee of the Year awards are presented to our star performers, who are nominated by fellow employees. “We believe that the power of our incredible network is our people, so strategic planning and programme implementation are vital.”
To be certified as a Top Employer in Africa, a company needs to operate in four or more countries and have exceptional employee conditions. The Top Employers Institute conducts comprehensive and independent research by getting employees in the relevant companies to complete a HR best practice survey.
The Top Employers Institute survey assesses human resource strategy, policy implementation, practices and employee offerings, to reveal whether the company provides exceptional employee conditions, develops talent on all levels and demonstrates leadership through optimising the development of its employees and employee practices.
Every completed survey is reviewed by the Top Employers Institute and then the process is audited by a third party. Only organisations that qualify from the selection process receive the Top Employers title and certification seal but all participants receive a comprehensive feedback report.
“We are honoured to have been certified as a Top Employer in Africa for yet another year and we will strive to ensure we maintain our focus on attracting, retaining and developing our people across the region,” concluded Heymans.