DHL Express highlights importance of managing customer experiences to stay ahead of competition Published by Staff Writer on 16 October 2017 ‘Customers want choice and convenience, and if a solution is pushed back on them, it may lead to frustration and dissatisfaction.’
Customer Service Week highlights the importance of customer service for African businesses Published by Staff Writer on 7 October 2016 Forrester has found that 39% of customers tell their friends and families about bad customer experiences.
Using customer service as a differentiator in today’s challenging environment Published by Staff Writer on 22 March 2016 “In an environment where alternatives are rife, customer experience is rapidly becoming one of the most important elements of a business’s success.”
Customer experience to overtake product and price as a key brand differentiator Published by Staff Writer on 6 August 2015 What do customers really want?
