Company information

Head of IT

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Company Name CA Global Africa Recruitment
Location Malawi
Date Posted '20 May 2012'
Category ICT
Job Type Full-Time
Reference DLR
Remuneration Negotiable



The Head of IT will act as technology advisor to senior management team and all users. The role is expected to provide leadership and direction in IT service delivery to the organization and effectively manage IT resources in delivering high quality service to all users. The role will manage and supervise new installations, enhancements or changes to IT systems and will also be responsible for building and leading an effective IT team. The role is key in driving successful implementation of strategic objectives of the bank and IT GMO.


Management of the IT functions

- Develops and implements a business plan, goals, and budget for IT functions and activities that considers the overall corporate objectives, business plan and operational priorities.
- Establishes and sets quality service standards to respond to internal and external clients enquiries, requests, and issues related to IT.
- Sets and takes corrective action against significant deviations from set IT service quality standards.
- Evaluates, monitors, and controls department and staff performance against agreed performance standards and takes corrective action on significant deviations.
- Ensures that IT infrastructure the Head Office and all branches are in compliance with established IT policies, procedures and standards
- Participates in various internal Board or Management Committees as assigned by Senior Management.
- Sets the overall IT objectives, plans and monitors performance against the strategic plan; reports to Executive Management and GMO IT and takes corrective action on significant deviations
- Ensures regular client, supplier and staff satisfaction surveys regarding IT services and takes corrective action.
- Keeps abreast of current developments in microfinance and banking industry
- Remains current with organization’s technology requirements and new developments in the IT industry.

Compliance to Internal Control and Regulatory Policies and Procedures

- Oversees the documentation and application of sound and up to date IT principles and ensures compliance with IT policies , standards and procedure
- In close co-ordination with Heads of the Finance, Operations and Compliance departments, ensures that all Central Bank regulations are adhered to.

IT Disaster Recovery

- Develops and maintains up to date an IT Disaster Recovery Plan
- Documents recovery procedures and security settings for applications for the purposes of disaster recovery and user security.
- Conducts at least 2 IT Disaster recovery tests annually or as required by the Central Bank

Vendor Management

- Abides by Service Level Agreements with IT service providers
- Monitors and guards against breach of IT contracts and agreements for services, hardware and software and ensures timely renewals of contracts
- Co-ordinates and oversees the delivery, installation, setting-up, testing, and implementation of all new software, upgrades or customizations.
- Negotiates terms and conditions for IT services with support from GMO IT Commercial Director.
- Ensures established procurement process is strictly adhered to for purchases of computer services, hardware and software.

IT Systems and Services

- Identifies IT requirements and ensures that all IT functions and activities are fully resourced and budgeted for.
- Accounts for IT expenditure and ensures costs are contained and expenditure is relevant.
- Acts as a consultant to Management and all users in all matters relating to IT, applications system improvements, enhancements or changes by remaining current with organization’s technological requirements and new developments in the industry.
- Provides user support for all IT systems including monitoring and tuning the performance of system and auxiliary equipment, training of users on system applications; trouble-shooting on basic problems related to hardware, software, and auxiliary equipment of stand-alone or networked systems, and contacting contractors and suppliers to resolve the more complex technical problems.

IT Human Resources Management

- Manages the day-to-day IT functions and resolves any arising personality conflicts.
- Performs annual performance review of direct reports ensuring performance appraisals based on SMART objectives for all IT staff.
- Recruits (with input from HR and GMO IT) and maintains an effective IT team.
- Develops and mentors staff to ensure high staff morale and motivation.
- Implements clear and comprehensive organization structure and job descriptions including roles, responsibilities, competency profiles, accountabilities and authorities for all staff.
- Sets, evaluates, monitors and controls staff performance against agreed performance standards.
- Encourages teamwork and the sharing of best practice amongst all staff.
- Holds regular progress reporting and planning meetings with team


- Malawian citizens preferred
- IT and/or Business Management-related degree, Master’s degree in relevant Engineering or Business related subject preferred
- At least 5 years working experience and advanced training in IT from small – medium banking or business environment or equivalent combination of education and experience
- Industry certifications e.g. MCSE, CCNE, MDBA, PRINCE2, ITIL preferred
- Wide knowledge of and advanced skills in computer hardware and software programs of diverse functionality. Including but not limited to, communications systems, desktop applications, and network administration programs.
- Knowledge of the General Banking or Financial Services Act, banking laws and regulations, local legal legislation, local employment and labor laws
- Knowledge of the lending, banking, and transformation products policies and procedures
- Knowledge and experience in lending, credit and risk management including pre-loan eligibility requirements, collateral, loan approval processes, repayment terms and incentives, delinquency and default management
- Strong leadership qualities with the ability to set and communicate vision and strategy and ability to manage change.
- A high degree of interpersonal skill leading and working with various levels of the organization.
- Exceptional oral and written communication skills with the ability to communicate clearly and persuasively, interpret documents, understand procedures, write reports and correspondence; speak clearly to third parties and employees.
- Ability to handle difficult people and tense situations with diplomacy and tact; spot potential conflict, bring disagreements into the open, encourage debate and open discussion and orchestrate win-win situations
- Able and willing to solve complex analytical challenges, independently analyze information; and make recommendations based on analysis.
- Ability to consolidate and prepare to a high standard of accuracy local regulatory, statutory and executive management and board reports
- Ability to analyze, diagnose, design, plan, execute and evaluate work to time, cost and quality targets, exhibiting thorough familiarity with available methods, procedures, tools, equipment and standards associated with own area of specialization and making correct choices from alternatives
- Self-motivated team player with the ability to adapt and work co-operatively and effectively in different situations and teams to carry out assigned task
- Ability to delegate effectively amongst teams and staff, and show commitment to the long-term development of the team members through coaching, mentoring, and the creation of development opportunities
- Disposition to share IT and MIS knowledge fully and willingly with other employees in the interest of the company
- Commitment to the international network mission, core Christian values the ability to incorporate the mission and values in the work place.

Key Relationships

- Chief Executive Officer
- Chief Information Officer, GMO
- Department Heads
- IT Service Providers
- Regional Director, IT (Africa)

Send your CV to Danelle at CA Global (, or visit our website ( for further information.

Note: Only shortlisted candidates will be contacted